Conversation Agent
Customer-facing AI with memory, workflows, and seamless handoff when a human is needed.
See it in actionAI-Driven Customer Relationship Management
The UniversalConversation Engine
An AI-first CRM that handles customer conversations, onboarding, support, and relationships at scale.
Multi-Tenant
Enterprise-grade org isolation
AI-Native
Built around LLM conversations
Extensible
Custom workflows & knowledge
Built for regulated, process-intensive sectors
Financial ServicesInsuranceAgricultureRetail & E-Commerce
90%+
AI resolution
4
Scoring models
<2 min
Response time
Can I apply for a loan as a farmer?
Yes. Let me walk you through the workflow.
Why choose us
More than a CRM bolt-on
Built around a conversational data model from day one. Every interaction feeds analytics and scoring in real time.
True Multi-Tenancy
Fully isolated data and config per organisation. Your knowledge and customer data stay yours.
Tenant Knowledge Base
Domain-specific content, crawler ingestion, and version control under admin control.
No-Code Workflows
Onboarding, claims, and loans configured without engineering. Branching and escalation built in.
Built-In Scoring
Risk, fraud, and limit scores in live conversations with full audit trails.
Our services
Built for real customer conversations
From the first message to scoring and reporting. Modular capabilities, one platform.
Knowledge Base & Catalogue
Verified articles, crawler ingestion, and an eligibility-aware product catalogue your AI can trust.
See it in actionPlatform modules
Extend the core agent with workflows, scoring, analytics, and alerts.
Workflow Engine
Configure claims, loans, and onboarding without writing code.
Scoring Engine
Risk, fraud, limit, and assessment scores inside live conversations.
Analytics
Dashboards and exports for operations and leadership teams.
Alerts
Threshold rules with web, email, and webhook notifications.
Ready to explore?
Talk to the conversation agent or request organisation access.
From setup to go-live
How it works
Four steps to launch your AI-powered customer platform.
01
Tenant Setup
Onboard
Verify and configure
Submit KYB, assign an admin, and set branding, language, roles, and escalation rules.
02
Knowledge Layer
Knowledge
Train AI on your content
Upload articles, crawl your sites, and register products. Answers come from your verified content.
03
Workflow Engine
Workflows
Build journeys without code
Create onboarding, claims, loans, and more with ready-made steps: ask, collect, score, escalate, notify.
04
Run & Score
Operate
Go live with AI + scoring
AI runs workflows while risk, fraud, and limit scores update in real time. Humans step in when needed.
Outcomes
The business case for organisations
Quantifiable results that replace fragmented tooling, costly human-only support, and rigid legacy workflows.
90%+
AI-Handled Resolution
<2min
Response Time
66%
Operational Cost Cut
4
Scoring Dimensions
Problem → Solution
Five challenges, five answers
Each pain point maps directly to a capability in the platform. Tap a challenge to highlight the row.
Challenge
Our answer
Unified data model
Every interaction captured and fed to analytics and scoring in real time.
Tenant-grounded AI
No-code workflows
Live scoring
Compliance by design
Testimonials
What organisations tell us
Operators across industries on running on a unified Conversation Engine.
"We replaced three helpdesks with one engine. Claims are workflow-driven and agents only see what truly needs a human."
Unified support stackSarah Mwangi
Head of Customer Operations · Insurance
Get started today
One platform.Every customer interaction.
Request organisation access and we will guide you through KYB, tenant setup, and configuring your knowledge base, workflows, and scoring.